1. Introduction

Resilient Kids OT ("we", "our", or "us") is committed to protecting your privacy and complying with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We may collect the following types of personal information:

• Contact information (name, email, phone number)
• Child's information (age, developmental concerns)
• Health information relevant to occupational therapy services
• Billing and payment information
• Website usage data through cookies (with your consent)

3. How We Use Your Information

We use your personal information to:

• Provide paediatric occupational therapy services
• Respond to enquiries and consultation requests
• Process NDIS and Medicare claims
• Improve our website and services
• Comply with legal obligations

4. Cookies and Tracking

Our website uses cookies to enhance your experience. You can manage your cookie preferences through our consent banner. We categorise cookies as:

• Essential: Required for website functionality
• Analytics: Help us understand website usage
• Marketing: Used for relevant advertising (if enabled)
• Preferences: Remember your settings

5. Your Rights

Under applicable privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent for cookies
• Lodge a complaint with the OAIC (Australia) or relevant authority

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

7. Third-Party Services

We may use third-party services for form submissions (FormSubmit.co), analytics (Vercel Analytics), and hosting (Vercel). These services have their own privacy policies.

8. Contact Us

For privacy-related enquiries or to exercise your rights, please contact us:

• Email: resilientkidsot@gmail.com
• Phone: +61 431 640 148

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.